1. Summary
GateSolver charges only for solved tasks. Failed tasks are never charged in the first place, so there is nothing to request a refund for.
2. Failed tasks
Unsolved tasks, expired tasks (120 seconds), and tasks not created due to network errors are not charged.
3. Solved tasks
A task that returned an answer has already been solved and cannot be reversed. If the answer did not work on the site, send the task ID (taskId) to support. We will check, and if the issue is on our side, we return that amount to your balance.
4. Topped-up balance
Your topped-up balance never expires and can be used for CAPTCHA solving. Balance is not sent back to wallets, and all refunds go to your balance.
5. Top-up bonus
Bonus balance comes with your top-up and is used only for CAPTCHA solving. Bonus balance cannot be refunded separately.
6. Wrong-amount or late top-ups
If the amount sent differs from the amount shown, or arrives after the request expires, we credit it based on the amount actually received after checking.
7. Other networks or coins
Funds sent on a different network or coin than shown may not be recoverable. Contact support with the transaction ID and we will look into what can be done.
8. Suspended accounts
The balance of an account suspended for breaking these terms may not be returned.
9. How to contact us
Contact support from your account and include the task ID, top-up ID or transaction ID.
10. Changes
This policy may change and applies from the date on this page.